Description

When the customer requests a change to a paid OrderItem, it results in the offering of a new OrderItem:

without new payment
or that may be completed with:
- an additional payment
- a refund
- a value store
- an additional payment and a refund
- an additional payment and a value store

Those constitute the different variations of the main flow.

The new OrderItem may present variations of the DiffPrice structure when penalty and/or forfeited amount apply and if the airline applies a netting process or not.

There are currently known issues regarding the reshopping mechanism specific to Value Store scenarios, whereby it is not clear to the Seller, within the reshopping response, that the Value Store OrderItem does not need to be paid, as this would already be covered by the residual value in the changed OrderItem. Value Store scenarios are expected to make use of Taxonomy Code “33F4“ in the Service Definition.

	Even Exchange	Additional collection	Additional collection and forfeited	Refund	Value store	Additional collection and refund	Additional collection and value store

	Even Exchange	Additional collection	Additional collection and forfeited	Refund	Value store	Additional collection and refund	Additional collection and value store
Penalty
Penalty netting
Tax netting
Forfeited amounts
Payment allocation
Transferred Service / unchanged indicator
Hold value status / Deferred payment

Worked Examples included in this section:

Capabilities

Main Flow

Step	Message	Description
01	OrderRetrieveRQ	Seller requests retrieval of selected `OrderID`
02	OrderViewRS	Airline provides the most recent version of the Order
03	OrderReshopRQ	Seller requests to Delete the paid `OrderItem` (optionally retaining some `Services`) and passes new criteria to replace what is being removed.
04	OrderReshopRS	The airline returns different `ReshopOffers`that may present the same value, be more expensive or be cheaper, i.e.: without any additional payment with additional collection with additional collection due to penalty and forfeited amount resulting in a refund resulting in a value store with additional collection and a refund with additional collection and a value store
05	OrderQuoteRQ	Seller requests Quote for the selected `ReshopOffer`
06	OrderReshopRS	Airline responds with Quoted Offer. Selected offer is returned with additional information, e.g new conditions and showing financial information. The end result in terms of financial transaction depends on the price of the new Quoted Offer and on whether the airline applies netting to balance fare, taxes and/or penalties.
07.a	Condition	Payment commitment provided
07.a.1	OrderChangeRQ	Seller accepts the `Quoted` Offer and provides payment commitment
		Use case resumes at step 08
07.b	Condition	Payment commitment not provided
07.b.1	OrderChangeRQ	Seller accepts the Quoted Offer without payment commitment.
07.b.2	OrderViewRS	Airline responds with the creation of new `OrderItem` and cancellation of older Services. If applicable the unchanged service will be transferred to the newly created `OrderItem`.
07.b.3	OrderChangeRQ	Seller provides payment commitment
08	OrderViewRS	Airline responds with the creation of new `OrderItem` and cancellation of older `Services`. If applicable the unchanged service will be transferred to the newly created `OrderItem`. Any payment transaction resulting from a due to/due by or from payment commitment in case where there is no amount due would be returned in the response.
09	OrderRetrieveRQ	Seller retrieves the `Order`.
10	OrderViewRS	Latest version of the `Order` is returned by the Airline. This representation of the `Order` no longer includes any `OrderItems` cancelled from the previous servicing operation.

Enhanced and Simplified Distribution

Customer requests a change to an Order containing a paid OrderItem

Description

Worked Examples included in this section:

Capabilities

Main Flow

Diagram