Customer requests a change of a paid order prior to travel resulting in additional collection and a refund
Description
This use case illustrates the change of the whole itinerary prior to travel resulting in a refund after the penalty has been paid. The change restrictions of the existing order impose a penalty for a change and Airline has chosen not to do netting of the penalty amount e.g. for a customer to receive a refund a payment commitment for a penalty needs to be obtained. In this case, commitment to pay is done later then confirmation of the change.
Data Elements
Step | Message | Element Location | Description |
03
| OrderReshopRQ
| …/Request/OrderRefID | Reference to the |
…/ReshopOrder/ReshopOrderChoice/ServiceOrder/AddOfferItems | List of added segments | ||
…/ReshopOrder/ReshopOrderChoice/ServiceOrder/DeleteOrderItem | List of deleted Order items | ||
04
| OrderReshopRS
| …/ReshopOffers/Offer/AddedOfferItem/OfferItemID |
|
…/ReshopOffers/Offer/AddedOfferItem/ExistingOrderItem | List impacts on existing Order Items including information on its services future status and delivery status codes. | ||
…/ReshopOffers/Offer/AddedOfferItem/NetInd | Set to “False” to indicate that tax netting does not apply. | ||
…/ReshopOffers/Offer/AddedOfferItem/ReshopPrice/PriceDifferential | Provides all the details of the differential price computation | ||
…/ReshopOffers/Offer/AddedOfferItem/ReshopPrice/PriceDifferential/DifferentialTypeCode | “AddColAndRefund” | ||
…/ReshopOffers/Offer/PenaltyInfoList | List of penalties considered in the computation of the price difference | ||
07.b.2
| OrderViewRS | …/Order/OrderItem/PaymentTimeLimitDateTime | PTLs in 1st OrderChange response |
…/Order/OrderItem/Service/DeliveryStatusCode | “REMOVED HOLD VALUE” | ||
…/PaymentFunctions/OrderAssociation/OrderItemRefID |
| ||
…/PaymentFunctions/OrderPaymentSummaryAllocation |
|
XML Messages
| File | Modified | |
|---|---|---|
| 06 May 2024 by Mladenka Vukmirovic | ||
| 06 May 2024 by Mladenka Vukmirovic | ||
| 06 May 2024 by Mladenka Vukmirovic | ||
| 06 May 2024 by Mladenka Vukmirovic | ||
|
XML File EXM_ORD_003F - 05 - OrderQuoteRQ.xml |
06 May 2024 by Mladenka Vukmirovic | |
| 06 May 2024 by Mladenka Vukmirovic | ||
| 07 May 2024 by Mladenka Vukmirovic | ||
|
XML File EXM_ORD_003F - 07.b.2 - OrderViewRS_OrderChange.xml |
07 May 2024 by Mladenka Vukmirovic | |
| 06 May 2024 by Mladenka Vukmirovic | ||
|
XML File EXM_ORD_003F - 08 - OrderViewRS_OrderChange_Payment.xml |
06 May 2024 by Mladenka Vukmirovic | |
| 06 May 2024 by Mladenka Vukmirovic | ||
| 06 May 2024 by Mladenka Vukmirovic |