Description

When the customer requests a change to a paid OrderItem, it results in the offering of a new OrderItem:

without new payment
or that may be completed with:
- an additional payment
- a refund
- a value store
- an additional payment and a refund
- an additional payment and a value store

Those constitute the different variations of the main flow.

The new OrderItem may present variations of the DiffPrice structure when penalty and/or forfeited amount apply and if the airline applies a netting process or not.

	Even Exchange	Additional collection	Additional collection and forfeited	Refund	Value store	Additional collection and refund	Additional collection and value store

	Even Exchange	Additional collection	Additional collection and forfeited	Refund	Value store	Additional collection and refund	Additional collection and value store
Penalty
Penalty netting
Tax netting
Forfeited amounts
Payment allocation
Transferred Service / unchanged indicator
Hold value status Deferred payment

Capabilities

https://standards.atlassian.net/wiki/spaces/EASD/pages/574914614

Main Flow

Step	Message	Description
01	OrderCreateRQ	Seller requests creation based on selection of `OfferIDs`.
02	OrderViewRS	Airline provides the most recent version of the `Order`.
03	OrderSalesInformationNotifRQ	Airline sends sales notification to accounting at the same time as the `Order` is confirmed to the Seller.
04	Acknowledgement	Accounting confirms reception of sales notification with Acknowledgement.
05	OrderReshopRQ	Seller requests to Delete the paid `OrderItem` (optionally retaining some `Services`) and passes new criteria to replace what is being removed.
06	OrderReshopRS	The airline returns different `ReshopOffers`that may present the same value, be more expensive or be cheaper, i.e.: without any additional payment with additional collection with additional collection due to penalty and forfeited amount resulting in a refund resulting in a value store with additional collection and a refund with additional collection and a value store
07	OrderQuoteRQ	Seller request `Quote` for the selected `ReshopOffer`.
08	OrderReshopRS	Airline responds with `Quoted` Offer. Selected offer is returned with additional information, e.g new conditions and showing financial information. The end result in terms of financial transaction depends on the price of the new `Quoted` Offer and on whether the airline applies netting to balance fare, taxes and/or penalties.
09.a	Condition	Payment commitment provided
09.a.1	OrderChangeRQ	Seller accepts the `Quoted` Offer and provides payment commitment
		Use case resumes at step 10
09.b	Condition	Payment commitment not provided
09.b.1	OrderChangeRQ	Seller accepts the `Quoted` Offer without payment commitment.
09.b.2	OrderViewRS	Airline responds with the creation of new `OrderItem` and cancellation of older Services. If applicable the unchanged service will be transferred to the newly created `OrderItem`.
09.b.3	OrderChangeRQ	Seller provides payment commitment
10	OrderViewRS	Airline responds with the creation of new `OrderItem` and cancellation of older `Services`. If applicable the unchanged service will be transferred to the newly created `OrderItem`. Any payment transaction resulting from a due to/due by or from payment commitment in case where there is no amount due would be returned in the response.
11	OrderSalesInformationNotifRQ	Airline sends sales notification to accounting at the same time as the `Order` is confirmed to the Seller.
12	Acknowledgement	Accounting confirms reception of sales notification with Acknowledgement.
13	OrderRetrieveRQ	Seller retrieves the Order.
14	OrderViewRS	Latest version of the Order is returned by the Airline. This representation of the Order no longer includes any OrderItems cancelled from the previous servicing operation.

Customer requests a change to an Order containing a paid OrderItem

Description

Capabilities

Main Flow

Diagram