Customer Updates Existing Contact Details
Description
This use case illustrates a servicing flow where the customer changes their contact details, specifically updates existing email and phone number details, adds the residence country code and deletes the identity document.
Capabilities
Preconditions
Order has been created
Passenger and contact details are already present in the Order
Main Flow
Step | Message | Description |
01.1 | OrderRetrieveRQ | Seller retrieves the latest version of the Order |
01.2 | OrderViewRS | Airline provides the most recent version of the Order |
02.1 | OrderChangeRQ | Seller requests that the customer’s email and phone information in the order are replaced by new, specified email and phone information, as well as adding a residence country code and deleting an identity document. |
02.2 | OrderViewRS | Airline updates the customer’s email and phone information, adds the residence country code, deletes the identity document, and provides the most recent version of the Order |
Postconditions
Seller is able to view an updated version of the Order with the recently provided passenger details.
Data Elements
OrderChangeRQ Input Data
/IATA_OrderChangeRQ/Request/ChangeOrderChoice/UpdatePax/Current | Details related to passenger that are intended to be removed or replaced by the adjacent “New” structure |
/IATA_OrderChangeRQ/Request/ChangeOrderChoice/UpdatePax/New | Function to provide new passenger details meant to replace details in adjacent “Current” structure |