Customer requests a change to an Order containing a paid OrderItem

Owned by Vanni Sanvincenti
Last updated: May 06, 2024
2 min read

Description

When the customer requests a change to a paid OrderItem, it results in the offering of a new OrderItem:

  • without new payment

  • or that may be completed with:

    • an additional payment

    • a refund

    • a value store

    • an additional payment and a refund

    • an additional payment and a value store

Those constitute the different variations of the main flow.

The new OrderItem may present variations of the DiffPrice structure when penalty and/or forfeited amount apply and if the airline applies a netting process or not.

There are currently known issues regarding the reshopping mechanism specific to Value Store scenarios, whereby it is not clear to the Seller, within the reshopping response, that the Value Store OrderItem does not need to be paid, as this would already be covered by the residual value in the changed OrderItem. Value Store scenarios are expected to make use of Taxonomy Code “33F4“ in the Service Definition.

 

 

Even Exchange

Additional collection

Additional collection and forfeited

Refund

Value store

Additional collection and refund

Additional collection and value store

 

Even Exchange

Additional collection

Additional collection and forfeited

Refund

Value store

Additional collection and refund

Additional collection and value store

Penalty

 

 

Penalty netting

 

 

 

 

 

Tax netting

 

 

 

 

 

Forfeited amounts

 

 

 

 

 

 

Payment allocation

 

Transferred Service / unchanged indicator

 

 

 

 

Hold value status / Deferred payment

 

 

 

 

 

Worked Examples included in this section:

Capabilities

Main Flow

Step

Message

Description

01

OrderRetrieveRQ

Seller requests retrieval of selected OrderID

02

OrderViewRS

Airline provides the most recent version of the Order

03

OrderReshopRQ

Seller requests to Delete the paid OrderItem (optionally retaining some Services) and passes new criteria to replace what is being removed.

04

OrderReshopRS

The airline returns different ReshopOffersthat may present the same value, be more expensive or be cheaper, i.e.:

  • without any additional payment

  • with additional collection

  • with additional collection due to penalty and forfeited amount

  • resulting in a refund

  • resulting in a value store

  • with additional collection and a refund

  • with additional collection and a value store

05

OrderQuoteRQ

Seller requests Quote for the selected ReshopOffer

06

OrderReshopRS

Airline responds with Quoted Offer. Selected offer is returned with additional information, e.g new conditions and showing financial information.

The end result in terms of financial transaction depends on the price of the new Quoted Offer and on whether the airline applies netting to balance fare, taxes and/or penalties.

07.a

Condition

Payment commitment provided

07.a.1

OrderChangeRQ

Seller accepts the Quoted Offer and provides payment commitment

 

 

Use case resumes at step 08

07.b

Condition

Payment commitment not provided

07.b.1

OrderChangeRQ

Seller accepts the Quoted Offer without payment commitment.

07.b.2

OrderViewRS

Airline responds with the creation of new OrderItem and cancellation of older Services. If applicable the unchanged service will be transferred to the newly created OrderItem.

07.b.3

OrderChangeRQ

Seller provides payment commitment

08

OrderViewRS

Airline responds with the creation of new OrderItem and cancellation of older Services. If applicable the unchanged service will be transferred to the newly created OrderItem.

Any payment transaction resulting from a due to/due by or from payment commitment in case where there is no amount due would be returned in the response.

09

OrderRetrieveRQ

Seller retrieves the Order.

10

OrderViewRS

Latest version of the Order is returned by the Airline. This representation of the Order no longer includes any OrderItems cancelled from the previous servicing operation.

Diagram