Customer requests a change of a paid order prior to travel resulting in a value store

Customer requests a change of a paid order prior to travel resulting in a value store

Description

This use case illustrates the change of the whole itinerary prior to travel resulting in a value store. The change restrictions of the existing order impose a penalty for a change and Airline has chosen to do netting of the penalty amount as well as taxes against the difference in price.

Data Elements

Step

Message

Element Location

Description

Step

Message

Element Location

Description

03

OrderReshopRQ

…/Request/OrderRefID

Reference to the Order for which the seller request a modification

…/Request/UpdateOrder/ReshopOrder/ReshopOrderChoice/ServiceOrder/AddOfferItems

List of added segments

…/Request/UpdateOrder/ReshopOrder/ReshopOrderChoice/ServiceOrder/DeleteOrderItem

List of deleted Order items

04

OrderReshopRS

…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem

 

…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/ExistingOrderItem

List impacts on existing Order Items including information on its services future status and delivery status codes.

…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/NetInd

Set to “true” to indicate that tax netting applies.

…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/ReshopPrice/PriceDifferential

Provides all the details of the differential price computation

…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/ReshopPrice/PriceDifferential/DifferentialTypeCode

“Residual”

…/Response/ReshopResults/ReshopOffers/Offer/PenaltyInfoList

List of penalties considered in the computation of the price difference

…/Response/ReshopResults/ReshopOffers/Offer/PenaltyInfoList/PenaltyInfo/PenaltyDetails/NetInd

Set to “true” to indicate that penalty netting applies

…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/CancelRestrictions

Includes EffectiveDateTime and ExpirationDateTime to provide transparency to customer regarding any expiration or inactivity policies and comply with applicable laws

…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/ChangeRestrictions

Includes EffectiveDateTime and ExpirationDateTime to provide transparency to customer regarding any expiration or inactivity policies and comply with applicable laws

07.a.1

OrderChangeRQ

…/Request/PaymentFunctions

Used to inform the airline the commitment of the seller to accept the offer specified in PaymentFunctions/OfferAssociation via a fictitious payment (Amount = 0, PaymentBrandCode = “OT”, PaymentTypeCode = “OT”)

 08

OrderViewRS

…/Response/Order/PenaltyInfoList

List of penalties associated to the Order Items

…/PaymentFunctions/OrderAssociation/OrderItemRefID

 

…/PaymentFunctions/OrderPaymentSummaryAllocation

 

XML Messages