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Customer Views Their Order
Customer Views Their Order
- Vanni Sanvincenti
Owned by Vanni Sanvincenti
Description
This use case illustrates the flow where the customer wants to view an existing Order through a seller.
Related Capabilities
Preconditions
Existing Order
Main Flow
Step | Message | Description |
1 | IATA_OrderRetrieveRQ | Seller requests retrieval of selected OrderID |
2 | IATA_OrderViewRS | Airline provides the most recent version of the Order |
Postconditions
The customer can view the most recent version of the Order.
Key Data Elements
/IATA_OrderRetrieveRQ/Request/OrderValidationFilterCriteria /OrderFilterCriteria/OrderID | Inputs the order ID |
Sample Messages
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Customer requests a change to an Order containing a paid OrderItem
Customer requests a change to an Order containing a paid OrderItem
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Seller needs to Review the Order History
Seller needs to Review the Order History
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Customer requests a change of a paid order prior to travel resulting in no additional payment
Customer requests a change of a paid order prior to travel resulting in no additional payment
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Retrieve an Order
Retrieve an Order
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Airline notifies Seller of changes to an Order
Airline notifies Seller of changes to an Order
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Seller Initiated Change to an Order
Seller Initiated Change to an Order
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