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Seller Initiated Change to an Order

Seller Initiated Change to an Order

Owned by Mladenka Vukmirovic
Last updated: 06 Dec 2023 by Vanni Sanvincenti

Definition

Seller

The Seller has the ability to request a change to an Order.

Airline

The Airline has the ability to change an Order based on a Seller initiated request.

Variant 1

Change to an Order based on an Offer.

Preconditions

  •  Quoted Offer, Cancel Offer, Reprice Offer or “Name Change” Offer exists in reference to the Order.

Process

  1. The Seller requests the change by sending reference to an offer (varying types above)

    1. Provide payment details as needed

  2.  The Airline reviews type of Offer:

    1. Makes changes:

      1. Order Version is changed

      2. LastModifiedDateTime is updated to reflect time and date of change

      3. Performs the change requested, e.g.

        • Creates and/or deletes OrderItems, and transfers Services, as needed

  3. Payment Result:

    1. Payment due, process payment

      1. Payment due to Airline: accept and process Payer payment

      2. Payment due by Airline: Airline processes either:

        • Refund

        • Value Store

    2. No payment due

  4. Airline returns updated Order information to the Seller including as needed:

    1. Cancelled and/or new OrderItems from changes

      1. Price or Price Differential, if applicable

    2. Updated Order Version

    3. Updated LastModifiedDateTime

    4. Payment Transaction Summary

Post Condition

Success

  • Order is changed - updated Order Information is received by the Seller.

Failure

  • Order is not changed and an error or warning is returned.

Variant 2

Change to an Order not based on an Offer/Reshop. This applies to updates to all passenger details (except the individual’s name elements), Pax sharing preferences, cancellation of a non-paid Order, acceptance as a consequence to follow-up actions (e.g. accepting re-accommodation following a disruption or schedule change).

Preconditions

  •  An Order has been created.

Process

  1. The Seller requests the change by sending change details.

  2. The Airline reviews changes requested and sends response to Seller.

    1. The Order contains an incremented Order Version and

    2. Contains an updated Last Modified Date Time

Post Condition

Success

  • Order is changed - updated Order Information is received by the Seller.

Failure

  • Airline is unable to process the changes.

  • Order is not changed and an error or warning is returned.

Relevant Messages

  • OrderReshopRQ

  • OrderReshopRS

  • OrderChangeRQ

  • OrderViewRS

Relevant Worked Examples

  • [EXM_ORD_017] Customer Changes Their Name

  • [EXM_ORD_018] Customer Updates Existing Contact Details