Seller Initiated Change to an Order
Definition
Seller
The Seller has the ability to request a change to an Order.
Airline
The Airline has the ability to change an Order based on a Seller initiated request.
Variant 1
Change to an Order based on an Offer.
Preconditions
Quoted Offer, Cancel Offer, Reprice Offer or “Name Change” Offer exists in reference to the Order.
Process
The Seller requests the change by sending reference to an offer (varying types above)
Provide payment details as needed
The Airline reviews type of Offer:
Makes changes:
Order Version is changed
LastModifiedDateTime is updated to reflect time and date of change
Performs the change requested, e.g.
Creates and/or deletes OrderItems, and transfers Services, as needed
Payment Result:
Payment due, process payment
Payment due to Airline: accept and process Payer payment
Payment due by Airline: Airline processes either:
Refund
Value Store
No payment due
Airline returns updated Order information to the Seller including as needed:
Cancelled and/or new OrderItems from changes
Price or Price Differential, if applicable
Updated Order Version
Updated LastModifiedDateTime
Payment Transaction Summary
Post Condition
Success
Order is changed - updated Order Information is received by the Seller.
Failure
Order is not changed and an error or warning is returned.
Variant 2
Change to an Order not based on an Offer/Reshop. This applies to updates to all passenger details (except the individual’s name elements), Pax sharing preferences, cancellation of a non-paid Order, acceptance as a consequence to follow-up actions (e.g. accepting re-accommodation following a disruption or schedule change).
Preconditions
An Order has been created.
Process
The Seller requests the change by sending change details.
The Airline reviews changes requested and sends response to Seller.
The Order contains an incremented Order Version and
Contains an updated Last Modified Date Time
Post Condition
Success
Order is changed - updated Order Information is received by the Seller.
Failure
Airline is unable to process the changes.
Order is not changed and an error or warning is returned.
Relevant Messages
OrderReshopRQ
OrderReshopRS
OrderChangeRQ
OrderViewRS
Relevant Worked Examples
[EXM_ORD_017] Customer Changes Their Name
[EXM_ORD_018] Customer Updates Existing Contact Details