{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"Overview","type":"text"}]},{"type":"paragraph","content":[{"text":"Cancellation refers to cancel one or many services (OrderItem), including flights and ancillaries (OrderItem); also refers to cancel partial passenger(s) from Order.","type":"text"}]},{"type":"paragraph","content":[{"text":"It should be noted that the cancellation of service(s) under an OrderItem is not within cancellation scope, rather be a change of Order.","type":"text"}]},{"type":"paragraph","content":[{"text":"It could be initiated by Customer or by Airline (Retailer). This document focuses on the cancellation initiated by Customer.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Cancellation initiated by Customer","type":"text"}]},{"type":"paragraph","content":[{"text":"Customer can request Seller to cancel full Order or partial Order. ","type":"text"}]},{"type":"paragraph","content":[{"text":"When the cancellation involves with flight services, Airline may determine if any change restrictions and penalties applied to this cancellation.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Full cancellation","type":"text"}]},{"type":"paragraph","content":[{"text":"Customer can request to cancel full Order.","type":"text"}]},{"type":"paragraph","content":[{"text":"If Order is paid, a cancellation offer which instructs the Airline to cancel Order is required (OrderReshopRQ):","type":"text"}]},{"type":"codeBlock","attrs":{"language":"markup"},"content":[{"text":"\n \n ABC123456CD\n \n","type":"text"}]},{"type":"paragraph","content":[{"text":"If Order is unpaid, entire Order can be cancelled directly (OrderChangeRQ):","type":"text"}]},{"type":"codeBlock","attrs":{"language":"markup"},"content":[{"text":"\n \n ABC123456CD\n XB\n \n","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Partial cancellation","type":"text"}]},{"type":"paragraph","content":[{"text":"Customer can request to do partial cancellation, including flight(s), passenger(s) and ancillary service(s). ","type":"text"}]},{"type":"paragraph","content":[{"text":"If there is a residual value due to Customer, the following can be applied: ","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Refund to Customer (OrderReshopRQ)","type":"text"}]},{"type":"codeBlock","attrs":{"language":"markup"},"content":[{"text":"\n \n \n \n \n ODR-1\n false\n \n \n \n \n","type":"text"}]},{"type":"paragraph","content":[{"text":"If there is a penalty to be charged, the following can be applied: ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Residual value or refund applies to penalty (net):","type":"text"}]}]}]},{"type":"codeBlock","attrs":{"language":"markup"},"content":[{"text":"\n Refund Penalty\n true\n PEN-REFUND\n \n 100.00\n \n Cancellation\n\n\n\n \n 500.00\n 525.00\n \n \n 75.00\n \n US\n \n US\n \n \n 50.00\n \n GB\n \n GB\n \n 125.00\n \n 625.00\n \n","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Residual value or refund doesn’t apply to penalty (penalty is paid separately):","type":"text"}]}]}]},{"type":"codeBlock","attrs":{"language":"markup"},"content":[{"text":"\n Refund Penalty\n false\n PEN-REFUND\n \n 100.00\n \n Cancellation\n\n\n\n \n 500.00\n 625.00\n 100.00\n \n \n 75.00\n \n US\n \n US\n \n \n 50.00\n \n GB\n \n GB\n \n 125.00\n \n 625.00\n \n","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Cancel partial flight(s) or ancillary(s)","type":"text"}]},{"type":"codeBlock","attrs":{"language":"markup"},"content":[{"text":"\n \n \n \n \n ODR-FLT-1\n \n \n ODR-ANC-1\n \n \n \n \n","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Remove passenger(s) (OrderReshopRQ)","type":"text"}]},{"type":"paragraph","content":[{"text":"Example below operates against an Order with single OrderItem with two Services (one per pax per flight segment). Thus, removing a Passenger from an Order is performed by cancelling all Services associated to that Passenger while retained the rest. Note: This process would be simpler in a scenario where each passenger is separated into their own respective OrderItems (RetainServiceID would not be required and re-pricing of remaining items would be simplified).","type":"text"}]},{"type":"codeBlock","attrs":{"language":"markup"},"content":[{"text":"\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\tOITM001\n\t\t\t\t\tSVC001\n\t\t\t\t\n\t\t\t\n\t\t\n\t\n","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Messages","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"OrderReshopRQ/RS","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"OrderChangeRQ/OrderViewRS","type":"text"}]}]}]}],"version":1}