{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"Overview","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Modification Types","type":"text"}]},{"type":"paragraph","content":[{"text":"A modification of an order is either:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The replacement or cancellation of existing products and services within an order ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The addition of new products and services to an existing Order","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The replacement, removal, or addition of information relating to passengers or other items not related to products and services within an order","type":"text"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Modification Modes","type":"text"}]},{"type":"paragraph","content":[{"text":"A modification may occur in three different modes: ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Modification initiated by the customer via an intermediary, such as a seller.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Modification initiated by the airline ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Modification initiated by the customer directly with an airline","type":"text"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Modification initiated by the customer via an intermediary","type":"text"}]},{"type":"paragraph","content":[{"text":"In this scenario, a customer’s intent to modify an order is communicated via an intermediary such as a seller. The process consists of five main steps:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Validation that an order exists","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Simulation of action to modify","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Communication of modification offer(s)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Selection & Pricing of modification offer(s)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Confirmation of modification","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Pricing of modification offer(s)","type":"text"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Note","type":"text"},{"type":"hardBreak"},{"text":"The following illustration involves a specific type of order item structure that is associated with an accountable document. This illustration demonstrates the high-level concepts involved in modifying orders and does not imply that offers or orders should or should not be structured in a particular way.","type":"text"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Validation that an order exists","type":"text"}]},{"type":"paragraph","content":[{"text":"Example:","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Seller requests details of a specific order XB999A1B1C2D3","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Airline responds with the current state of order XB999A1B1C2D3","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":620,"id":"35738af6-7cb9-4b41-9ccd-202e01daa3e2","collection":"contentId-574619782","type":"file","height":278}}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Simulation of action to modify","type":"text"}]},{"type":"paragraph","content":[{"text":"Example:","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On behalf of the customer, the seller communicates: ","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":" a) An intent to retain a service","type":"text"}]},{"type":"paragraph","content":[{"text":" b) A request for modification offers for another service","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The airline responds with modification offers that include:","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":" a) Future status of affected items","type":"text"}]},{"type":"paragraph","content":[{"text":" b) A balance to be paid should the offer be accepted","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":604,"id":"d980166c-62e7-43ca-8c86-de5fe0f540b5","collection":"contentId-574619782","type":"file","height":402}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Note","type":"text"},{"type":"hardBreak"},{"text":"In this step of the illustration, only a single offer is shown. A response may comprise of one or many or no modification offers depending on the original order, airline business rules and any conditions and restrictions associated with the original order items.","type":"text"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Pricing of modification offers","type":"text"}]},{"type":"paragraph","content":[{"text":"Example:","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On behalf of the customer, the seller requests a price for a specific offer item OFITM01","type":"text"}]}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The airline responds with a price for OFITM01 including","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":" a) The price for the original item","type":"text"}]},{"type":"paragraph","content":[{"text":" b) The price of the new item","type":"text"}]},{"type":"paragraph","content":[{"text":" c) A balance to be paid for the new item","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":603,"id":"0bee20a9-9edc-4d95-bfd9-6b0d47c7a848","collection":"contentId-574619782","type":"file","height":404}}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Acceptance of modification offer","type":"text"}]},{"type":"paragraph","content":[{"text":"Example:","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On behalf of the customer, the seller provides intent to accept the modification offer including","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":" a) acceptance of the offer item OFITM01 payment towards the balance to be paid for the new item","type":"text"}]},{"type":"paragraph","content":[{"text":"Note","type":"text"}]},{"type":"paragraph","content":[{"text":"For this illustration, payment is provided alongside acceptance of the offer","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":611,"id":"bba7a341-8bd7-49fb-be6a-7439468070a0","collection":"contentId-574619782","type":"file","height":95}}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Confirmation of modification success","type":"text"}]},{"type":"paragraph","content":[{"text":"Example:","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The seller returns confirmation of the modification success including","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":" a) The old order item and its status","type":"text"}]},{"type":"paragraph","content":[{"text":" b) The new order item and its status","type":"text"}]},{"type":"paragraph","content":[{"text":" c) Any payments relating to the order","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":619,"id":"da185b4c-4bb1-4a76-a3a7-9f9a2eda7194","collection":"contentId-574619782","type":"file","height":607}}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Confirmation of modification success","type":"text"}]},{"type":"paragraph","content":[{"text":"Example:","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The seller returns confirmation of the modification success including","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":" a) The old order item and its status","type":"text"}]},{"type":"paragraph","content":[{"text":" b) The new order item and its status","type":"text"}]},{"type":"paragraph","content":[{"text":"Any payments relating to the order","type":"text"}]},{"type":"codeBlock","attrs":{"language":"markup"},"content":[{"text":"\n \n \n 2022-05-24T09:30:47Z\n 3\n \n \n ORD12345\n \n \n Refund\n \n \n 0\n 100\n 0\n \n \n \n \n 0\n 0\n \n \n \n \n 0\n 0\n \n \n \n OITM001\n \n Accept\n true\n \n \n SCV001\n CANCELLED\n \n \n SCV002\n CANCELLED\n \n \n 2\n \n \n \n \n ORD12345\n \n OITM001\n \n SCV001\n CONFIRMED\n \n \n SCV002\n CONFIRMED\n \n \n 1\n \n \n 100\n \n 2\n \n","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Modification Initiated by the customer directly with an airline","type":"text"}]},{"type":"paragraph","content":[{"text":"The interaction of an airline’s direct channel is out of scope of this documentation but may follow similar steps to those defined above.","type":"text"}]}],"version":1}