Request Offers

Shopping Request Overview

It is the Retailer decision to determine and select which Supplier(s) to query and for which types of Product and Services in order to respond to a Customer shopping request.
Once this decision is done the Retailer sends a shopping request(s) to the relevant Supplier(s).

At the minimum the Retailer will include the following data in the shopping request sent to the Supplier:

• Retailer identifier

• Passenger type

• Origin and destination criteria for the requested portion

• Departure Date

One of the following options could be used by the Retailer when sending the shopping to the Supplier:

Option 1: Include minimum information in the shopping request:

• The request shall only include the portion(s) of the itinerary where the Supplier is expected to provide Offer(s)

• The request might also include the type of service as referenced in the Product Catalogue such as flight, date(s) and any other type of information that the Supplier will need to generate the Offer (e.g. class of service, Departure Time)

Open

Option 2: Include additional contextual information in the shopping request:

• The request shall include the full details of the itinerary and the portion(s) of the itinerary where the Supplier is expected to provide Offer(s).

• The request might also include the type of service as referenced in the Product Catalogue such as flight, date(s) and any other type of information that the Supplier will need to generate the Offer (e.g. class of service, leisure trip etc.)

Open

The contextual information might include:

• Full customer shopping request (itinerary, optional services, …)

• Additional details either received or determined by the Retailer

• For example, this could also include the search criteria that have been passed by the Seller to the Retailer and which the Retailer can further share with the Supplier.

This will be driven by the type of interline partnership and commercial agreement between the two parties.