UC04 - Shop and Order service bundle using rich content
Description
This use case illustrates a single passenger booking for a pack of services including a seat and excess baggage for a one-way trip from New York to London. In this use case the passenger selects an upsell offer proposed by the airline.
Capabilities Demonstrated
Shop for ancillaries
Construct bundled offers
Use of new Taxonomy code sets
Upsell using pricing response
Preconditions / Assumptions
No pre-condition
Descriptive Flow
Step | Message | State Diagram | Description |
1RQ | AirShoppingRQ | State 0 -> State 1 | Seller requests flight offers to airline, providing origins, destinations and dates. |
1RS | AirShoppingRS | Airline responds with different flight offers | |
2RQ | ServiceListRQ | State 1 -> State 2 | Seller requests for additional ancillaries on a selected flight offer |
2RS | ServiceListRS | Airline responds with excess bag and a pack of extra baggage with seat selection | |
3RQ | OfferPriceRQ | State 2 -> State 3 | Seller requests the selection of Flight Offer, and pack of services |
3RS | OfferPriceRS | Airline responds with a unified priced offer with selected flight service and the ancillary pack containing Seat and extra bag along with upsell offers | |
4RQ | OrderCreateRQ | State 3 -> State 6.1 | Seller requests creation of the order, with the selected upsell offer |
4RS | OrderViewRS | Airline responds with the created unpaid order | |
5RQ | OrderChangeRQ | State 6.1 -> State 5 -> State 6.3 | Select orderitems and the payment method associated to pay for the selected orderitems |
5RS | OrderViewRS |
|
|
Post Condition
Paid Order is created.
Main message Objects
Shop
The table below is a non-exhaustive list of some of the functions used to illustrate this use case.
Message | Object | Details |
AirShoppingRQ | FlightRequestOriginDestinationsCriteria | Send specific Origin and Desitination information for intended dates |
| Pax | Passenger Type code |
AirShoppingRS | Offers | A set of offers |
ServiceListRQ | OfferRequest | Selected Offer on which ancillaries are calculated |
ServiceListRS | AlaCarteOffer | A la carte offers are returned by the airline to represent ancillary services ( Xbag and pack of services) |
Price
Message | Object | Details |
OfferPriceRQ | PricedOffer | Included selected Offers to get on consolidated pricedOffer |
OfferPriceRS | PricedOffer | Return one single pricedOffer with selected offeritems and Upsell offers |
Order
Message | Object | Details |
OrderCreateRQ | AcceptSelectedQuotedOfferList | Pass the pricedOffer with mandatoryOfferItems to be added to the Order |
OrderViewRS | Order | Order with selected priced Orderitems |
OrderChangeRQ | PaymentProcessingDetails | Pass method of payment with associated offeritems that should be considered for payment |
| PaymentProcessingSummary | Contains details of Payment transaction |
XML Samples
Sequence | Message | Sample |
1RQ | AirShoppingRQ |
|
1RS | AirShoppingRS |
|
2RQ | ServiceListRQ |
|
2RQ | ServiceListRS |
|
3RQ | OfferPriceRQ |
|
3RS | OfferPriceRS |
|
4RQ | OrderCreateRQ |
|
4RS | OrderViewRS |
|
5RQ | OrderChangeRQ |
|
5RS | OrderViewRS |
|
State diagram
This is the full state diagram describing recommended transitions and flows. Transitions and stated involved in the current use case are highlighted in orange.
| States: S0: initial state, no precondition. S1: received flight offers S2: received a la carte offers (seats, services) for a flight offer. S3: received a priced offer. S4: received a la carte offers (seats, services) for a priced flight offer. S5: payment process state. Contains an actual intermediate state (S5.1) only in case of authentication needed (e.g., 3DS, AMOP, …). No intermediate state else (S5 transitions immediately to S6 in that case). S6: order created. Sub-states S6.1, S6.2 and S6.3 detail the overall order payment status. S7: received a full order cancellation offer. S8: accepted a full order cancellation offer, order is cancelled. S9: received flight re-shop offers (with or without a la carte offers) for an order. S10: received a la carte offers for an order. S11: received quoted offers. S12: received Quoted offers and Ala carte offers for Quoted Offer S13: received repriced offer from the airline Transitions: S0 → S1: shop for flights S1 → S2: shop for seats/services on an offer S1 or S2 → S3: price offer(s) S3 → S6: order creation without payment S3 → S5 → S6: order creation with payment S6 → S7: request full order cancellation offer S7 → S8: accept full order cancellation offer S6 → S9: re-shop for flights S6 → S10: shop for seats/services on an order S6→ S13: reprice existing order resulting in a reprice offer S9 or S10 → S11: quote re-shop offers and/or a la carte offers on an order S11 or S13 → S6: accept a quoted offer on an order, without payment S11 or S13 → S5→ S6: accept a quoted offer on an order with payment S11→ S12: shop for seats/services on a quoted re-shop offer S12→ S11: quote quoted offers and/or a la carte offers on an order |