Seller Initiated Change to an Order

Definition

Seller

The Seller has the ability to request a change to an Order

Airline

The Airline has the ability to change an Order.

Variant 1

Change to an Order based on an Offer

Preconditions

•  Quoted Offer, Cancel Offer or Reprice Offer exists in reference to the Order.

Process

1. The Seller requests the change by sending reference to an offer (varying types above)

   1. Provide payment details as needed

2.  The Airline reviews type of Offer:

   1. Makes changes:

      1. Order Version is changed

      2. Performs the change requested

         • Creates and/or delete products/items, as needed

3. Payment Result:

   1. Payment due, process payment

      1. Payment due to Airline: accept and process Payer payment

      2. Payment due by Airline: Airline processes either:

         • Refund

         • Value Store

   2. No payment due

4. Airline returns updated Order information to the Seller including as needed:

   1. Cancelled and/or new OrderItems from changes

   2. Payment Transaction Summary

   3. Price Differential

   4. Updated Order Version

Post Condition

Success

• Order is changed - updated Order Information is received by the Seller.

Failure

•  Order is not changed and an error or warning is returned.

Variant 2

Change to an Order not based on an Offer/Reshop

Preconditions

•  An Order has been created

Process

1. The Seller requests the change by sending change details.

2. The Airline reviews changes requested and sends response to Sellers

Post Condition

Success

• Order is changed - updated Order Information is received by the Seller.

Failure

• Airline is unable to process the changes

• Order is not changed and an error or warning is returned.

Relevant Messages

• OrderChangeRQ

• OrderViewRS

Relevant Worked Examples

Certification Link