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When a Customer has selected one of the Retailer’s Offers, the Retailer will proceed with the creation of the master Order.
The Retailer creates the Order reference and assigns a unique identifier (OrderID).

The Retailer sends an Order creation request to the Supplier that formed part of the final accepted Offer. This request includes:

• The Supplier’s OfferID and OfferItemIDs that was accepted

• The Retailer’s OrderID

  • Other IDs that are relevant may need to be passed

• Passenger Information

  • Name

  • Contact Information

  • Other information as required by law and/or the agreement between the two airlines such as passport numbers

• Depending on the commercial agreement, the Retailer can also include additional information such as the entire sold itinerary

This list is planned to be further detailed in the future releases of this Implementation Guide.

Following this request, the Supplier will verify and validate against any other conditions and then create an Order in its own Order Management System, referencing the Retailer’s OrderID.

Generally, the Supplier should not refuse to create an Order based on an Offer previously sent to a Retailer unless: availability no longer exists against this Offer which was made with a “time limit” rule and specified time limits have been exceeded, or when any of the components of the Order are in contradiction with regulatory restrictions.

The Supplier generates and sends an Order Creation confirmation message, including

• The Retailer’s OrderID

• The Supplier’s OrderID and other IDs including OrderItemID and ServiceIDs

• Flight details including timings, classes of service, baggage allowances and charges, meals and any other service information that the Supplier wishes to be provided to the Customer

• Settlement value details: applicable currency, fare, surcharges, carrier-imposed fees for each Service

• Settlement conditions

• Disclosure requirements such as:

  • Operating carrier (if different from marketing)

  • Surcharges

  • Taxes

  • Carrier-imposed fees

  • Any other government-mandated or relevant disclosure

When the Order creation confirmation response is received from the Supplier, the Retailer will finalise the Order and send the Order confirmation together with the Order details (e.g. Order ID, recap of the passenger data, itinerary information, date, etc.) to the Customer.

The Retailer will also store the Supplier information, including the Supplier Order IDs, in its Order Management in the master Order.