Customer requests a cancellation to paid Order or OrderItems resulting in full refund
Description
This scenario illustrates the full cancellation of an Order resulting in full refund to the original form of payment.
Data Elements
Step | Message | Element Location | Description |
03 | OrderSalesInformationNotificationRQ | …/Request/Order/OrderItem/Service/InternalValue …/Request/Order/OrderItem/Service/DeliveryStatusCode …/Request/Order/PaymentInfo | The information is used by the airline to do posting including: Internal values Service Status/Delivery status - CONFIRMED/READY TO PROCEED PaymentInfo including status SUCCESSFUL. |
04 | Acknowledgement | …/Notification | Airline Accounting system confirms that OSIN is received |
06
| OrderReshopRS
| …/ReshopResults/ReshopOffers/Offer/DeleteOrderItem/ExistingOrderItem/ExistingService/FutureDeliveryStatusCode | “REMOVED“ |
…/ReshopResults/ReshopOffers/Offer/DeleteOrderItem/ExistingOrderItem/ExistingService/FutureStatusCode | “CANCELLED“ | ||
…/ReshopResults/ReshopOffers/Offer/DeleteOrderItem/PriceDifferential/DifferentialTypeCode | “Refund” | ||
…/ReshopResults/ReshopOffers/Offer/DeleteOrderItem/PriceDifferential/DiffPrice/Price/TaxSummary/Tax/Amount |
| ||
08
| OrderViewRS
| …/Response/Order |
|
…/PaymentFunctions/PaymentProcessingSummary/PaymentStatusCode | “SUCCESSFUL” | ||
09 | OrderSalesInformationNotificationRQ | …/Request/Order/OrderItem/Service/InternalValue …/Request/Order/OrderItem/Service/DeliveryStatusCode …/Request/Order/PaymentInfo/PaymentStatusCode
| The information is used by the airline to do posting including: Internal values Service Status/Delivery status - CANCELLED/REMOVED PaymentInfo with negative amount including status SUCCESSFUL. |
10 | Acknowledgement | …/Notification | Airline Accounting system confirms that OSIN is received |