Customer requests a cancellation to paid Order or OrderItems resulting in Partial Amount Refunded with a Forfeited amount and requiring payment of a penalty
Description
This scenario illustrates the full cancellation of an Order resulting in a partial amount refunded because of forfeited amount (due to a non-refundable tax amount) and requiring the payment of a penalty fee.
This use case is unlikely to happen in airline retail. It is being documented to showcase how to represent it using the EASD schemas.
Data Elements
Step | Message | Element Location | Description |
03 | OrderSalesInformationNotifRQ | …/Request/Order/OrderItem/Service/InternalValue …/Request/Order/OrderItem/Service/DeliveryStatusCode …/Request/Order/PaymentInfo
| The information is used by the airline to do posting including: Internal values Service Status/Delivery status - CONFIRMED/READY TO PROCEED PaymentInfo including status SUCCESSFUL. |
04 | Acknowledgement | …/Notification | Airline Accounting system confirms that OSIN is received |
06
| OrderReshopRS
| …/ReshopResults/ReshopOffers/Offer/DeleteOrderItem/ExistingOrderItem/ExistingService/FutureDeliveryStatusCode | “REMOVED“ |
…/ReshopResults/ReshopOffers/Offer/DeleteOrderItem/ExistingOrderItem/ExistingService/FutureStatusCode | “CANCELLED“ | ||
…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/ReshopPrice/PriceDifferential |
| ||
…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/ReshopPrice/PriceDifferential/DifferentialTypeCode | “AddColAndRefund“ | ||
…/ReshopOffers/Offer/ForfeitedInfoList/ForfeitedInfo | Forfeited details | ||
…/ReshopOffers/Offer/PenaltyInfoList/PenaltyInfo | Penalty details | ||
07 | OrderChangeRQ | …/PaymentFunctions/PaymentProcessingDetails/PaymentMethod/SettlementPlan/PaymentTypeCode | Paymentmethod SettlementPlan with CA |
08 | OrderViewRS
| .../PaymentFunctions/OrderAssociation/OrderItemRefId |
|
…/PaymentFunctions/OrderPaymentSummaryAllocation |
| ||
…/Order/ForfeitedInfoList/ForfeitedInfo | Forfeited details | ||
…/Order/PenaltyInfoList/PenaltyInfo | Penalty details | ||
09 | OrderSalesInformationNotifRQ | …/Request/Order/OrderItem/Service/InternalValue …/Request/Order/OrderItem/Service/DeliveryStatusCode …/Request/Order/OrderItem/ForfeitedInfo …/Request/Order/OrderItem/PenaltyInfo …/Request/Order/PaymentInfo
| The information is used by the airline to do posting including: Internal values Service Status/Delivery status - CANCELLED/REMOVED ForfeitedInfo PenaltyInfo PaymentInfo for additional payment of penalties including status SUCCESSFUL. PaymentInfo with negative amount including status SUCCESSFUL. |
10 | Acknowledgement | …/Notification | Airline Accounting system confirms that OSIN is received |