Customer requests a cancellation to paid Order or OrderItems resulting in Partial Amount Refunded with a Forfeited amount and a penalty with reporting to Accounting
Description
This scenario illustrates the full cancellation of an Order with a partial amount refunded because of a forfeited (due to a non-refundable tax amount) and in addition a penalty fee applied.
Data Elements
Step | Message | Element Location | Description |
03 | OrderSalesInformationNotificationRQ | …/Request/Order/OrderItem/Service/InternalValue …/Request/Order/OrderItem/Service/DeliveryStatusCode …/Request/Order/PaymentInfo | The information is used by the airline to do posting including: Internal values Service Status/Delivery status - CONFIRMED/READY TO PROCEED PaymentInfo including status SUCCESSFUL. |
04 | Acknowledgement |
| Airline Accounting system confirms that OSIN is received |
06
| OrderReshopRS
| …/ReshopResults/ReshopOffers/Offer/DeleteOrderItem/ExistingOrderItem/ExistingService/FutureDeliveryStatusCode | “REMOVED“ |
…/ReshopResults/ReshopOffers/Offer/DeleteOrderItem/ExistingOrderItem/ExistingService/FutureStatusCode | “CANCELLED“ | ||
…/ReshopResults/ReshopOffers/Offer/DeleteOrderItem/PriceDifferential/DifferentialTypeCode | “Refund” | ||
…/ReshopOffers/Offer/ForfeitedInfoList/ForfeitedInfo | Forfeited details | ||
…/ReshopOffers/Offer/PenaltyInfoList/PenaltyInfo | Penalty details | ||
08
| OrderViewRS
| .../PaymentFunctions/OrderAssociation/OrderItemRefId |
|
…/PaymentFunctions/OrderPaymentSummaryAllocation |
| ||
…/Order/ForfeitedInfoList/ForfeitedInfo | Forfeited details | ||
…/Order/PenaltyInfoList/PenaltyInfo | Penalty details | ||
09 | OrderSalesInformationNotificationRQ | …/Request/Order/OrderItem/Service/InternalValue …/Request/Order/OrderItem/Service/DeliveryStatusCode …/Request/Order/PaymentInfo/PaymentStatusCode …/Order/ForfeitedInfoList/ForfeitedInfo …/Order/PenaltyInfoList/PenaltyInfo | The information is used by the airline to do posting including: Internal values Service Status/Delivery status - CANCELLED/REMOVED PaymentInfo with negative amount including status SUCCESSFUL. |
10 | Acknowledgement |
| Airline Accounting system confirms that OSIN is received |