Description

This use case illustrates various types of cancellations requested by the Seller, with the following variations of outcomes:

A refund to the original form of payment (full or partial).
Application of penalties, both netted and non-netted.
Disclosure of forfeited amounts due to non-refundable pricing components (e.g. taxes).
Creation of value store and/or reusable OrderItems in cases where refunds are not triggered.
Scenarios where refunds are triggered only once penalties have been paid.

The use cases listed above constitute the different variations of the main flow.

	Full Refund	Partial Refund and Forfeited	Full Value Store	Additional Collection, Forfeited and Refund

	Full Refund	Partial Refund and Forfeited	Full Value Store	Additional Collection, Forfeited and Refund
Penalty		✅		✅
Penalty netting		✅
Forfeited amounts		✅		✅
Payment allocation	✅	✅	✅	✅
Full refund	✅
Partial refund		✅		✅

Capabilities

Step	Message	Description
01	OrderCreateRQ	Seller creates an Order based on selected Offer
02	OrderViewRS	Airline returns created Order
03	OrderSalesInformationNotifRQ	Airline sends `Order` information to Accounting at the same time as the `Order` is confirmed to the Seller.
04	Acknowledgement	Accounting confirms reception of `Order` information with Acknowledgement.
05	OrderReshopRQ	Seller requests full cancellation of the Order or specific OrderItem(s). In some cases, the Seller may specify if a refund is required or if they intend to later reshop with any potential residual values.
06	OrderReshopRS	The airline returns one or more cancellation `Offers`that may present the same value or lower, driving different outcomes in terms of refund or representation of residual amounts.
07	OrderChangeRQ	Seller confirms cancellation operation by selecting the OfferID of the cancellation Offer.
08	OrderViewRS	Airline returns confirmation of cancellation, displaying all cancelled OrderItems and Services, as well as any potential refunds associated with the cancellation.
09	OrderSalesInformationNotifRQ	Airline sends sales notification to accounting at the same time as the `Order` is confirmed to the Seller.
10	Acknowledgement	Accounting confirms reception of sales notification with Acknowledgement.