Customer requests a change of a paid order prior to travel resulting in a refund
- Vanni Sanvincenti
Analytics
Description
This use case illustrates the change of the whole itinerary prior to travel resulting in a refund. The change restrictions of the existing order impose a penalty for a change and Airline has chosen to do netting of the penalty amount as well as taxes against the difference in price.
Data Elements
Step | Message | Element Location | Description |
|---|---|---|---|
03 | OrderReshopRQ | …/Request/OrderRefID | Reference to the |
…/Request/UpdateOrder/ReshopOrder/ReshopOrderChoice/ServiceOrder/AddOfferItems | List of added segments | ||
…/Request/UpdateOrder/ReshopOrder/ReshopOrderChoice/ServiceOrder/DeleteOrderItem | List of deleted Order items | ||
04 | OrderReshopRS | …/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem |
|
…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/ExistingOrderItem | List impacts on existing Order Items including information on its services future status and delivery status codes. | ||
…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/NetInd | Set to “true” to indicate that tax netting applies. | ||
…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/ReshopPrice/PriceDifferential | Provides all the details of the differential price computation | ||
…/Response/ReshopResults/ReshopOffers/Offer/AddedOfferItem/ReshopPrice/PriceDifferential/DifferentialTypeCode | “Refund” | ||
…/Response/ReshopResults/ReshopOffers/Offer/PenaltyInfoList | List of penalties considered in the computation of the price difference | ||
…/Response/ReshopResults/ReshopOffers/Offer/PenaltyInfoList/PenaltyInfo/PenaltyDetails/NetInd | Set to “true” to indicate that penalty netting applies. | ||
07.a.1 | OrderChangeRQ | …/Request/PaymentFunctions | Used to inform the airline the commitment of the seller to accept the offer specified in |
08 | OrderViewRS | …/Response/Order/PenaltyInfoList | List of penalties associated to the Order Items |
…/PaymentFunctions/OrderAssociation/OrderItemRefID |
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…/PaymentFunctions/OrderPaymentSummaryAllocation |
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