Customer Updates Existing Contact Details
- Mladenka Vukmirovic
Description
This use case illustrates a servicing flow where the customer changes their contact details, specifically updates existing email and phone number details, adds the residence country code and deletes the identity document.
Capabilities
https://standards.atlassian.net/wiki/spaces/EASD/pages/574455891
https://standards.atlassian.net/wiki/spaces/EASD/pages/574554168
Preconditions
Order has been created
Passenger and contact details are already present in the Order
Main Flow
Step | Message | Description |
01.1 | OrderRetrieveRQ | Seller retrieves the latest version of the Order |
01.2 | OrderViewRS | Airline provides the most recent version of the Order |
02.1 | OrderChangeRQ | Seller requests that the customer’s email and phone information in the order are replaced by new, specified email and phone information, as well as adding a residence country code and deleting an identity document. |
02.2 | OrderViewRS | Airline updates the customer’s email and phone information, adds the residence country code, deletes the identity document, and provides the most recent version of the Order |
Postconditions
Seller is able to view an updated version of the Order with the recently provided passenger details.
Data Elements
OrderChangeRQ Input Data
/IATA_OrderChangeRQ/Request/ChangeOrderChoice/UpdatePax/Current | Details related to passenger that are intended to be removed or replaced by the adjacent “New” structure |
/IATA_OrderChangeRQ/Request/ChangeOrderChoice/UpdatePax/New | Function to provide new passenger details meant to replace details in adjacent “Current” structure |